A. Service use agreement
1. Overview
Welcome to VNAROMA.COM, a brand owned and operated by Vietnam Food Flavors Co., Ltd. Please read this Agreement carefully before using or registering for Products/Services on this website. Because the content of the Agreement contains important information about the Terms and Conditions related to your legal rights and remedies for you in the process of using the product or service. at VINA AROMA.
Our website and the Products / Services on the website are built and owned by Vietnam Food Flavors Co., Ltd. Your use of the website and the services described on the website www.vnaroma.com means that you agree to the contents set forth in this Service Use Agreement. If you do not agree, please do not access our website and the Services on our website.
Based on business practice and the provisions of law, we reserve the right to edit, update, add or remove part or all of the terms and conditions without direct notice to you. , but will post it publicly on our website.
You agree that if you continue to access our website and use the Service after the User Agreement is updated or supplemented, you have accepted and agreed to abide by the Service Use Agreement. The case has been updated. You should regularly review the Service Use Agreement each time you visit the website, and the most recent version can be viewed at any time at: https://www.vnaroma.com
In the event that one or more of the provisions of this Agreement of Use conflict with the provisions of the law and are declared invalid by the Court, such provision shall have no effect and shall be amended to conform with the provisions of this Agreement. required by applicable law, the remainder of the Terms of Use will remain in full force and effect.
1.1 Explanation of words
“VNAROMA”: VINA AROMA brand belongs to Vietnam Food Flavors Co., Ltd.
“We”: VINA AROMA and its affiliates and related companies, affiliated organizations, officers, employees, representatives, partners and licensees of the company Vietnam Food Flavors Limited.
“You”, “Customer”, “Customer”: The person accessing this website and/or legally purchasing and using the products and services provided by VINA AROMA and having the ownership rights to the products. products and services purchased and owned by them in accordance with current law.
“Email”, “Mail”: An abbreviation of the word “Electronic Mail” in English. Translated into Vietnamese means “E-mail”. Email (or Mail) is a means used to send or receive content and exchange information on the internet.
“NameServer”, “DNS”: Is the domain name resolution system on the Internet. Simply put, DNS is a system that converts easy-to-remember domain names (for example, www.vnaroma.com) to difficult to remember IP addresses (for example,
“Admin Email”, “Registrant Email”: Is the email address used for authentication when registering international domain names. According to the requirements of the International Domain Name Management Organization (ICANN), international domain names when registered or changed information need to be authenticated from the registrant’s Email address.
“Admin”: Admin is an acronym for the word “Administrator” which means manager, administrator, administrator. This is the administrator’s highest authority when used on storage systems or system administrators.
“Download”: Is downloading data from the internet to the computer.
“File”: A file that is named and stored in a storage device such as a disk
Products/services of VINA AROMA are products and services listed on this website (hereinafter referred to as services).
1.2 Prohibited acts when accessing the website and/or using the service:
You use the purchased service for any purpose, in any form that violates the laws of Vietnam.
You use the service to or may harm minors in any way.
You send, link or transit data that is illegal, prohibited by the State from being disseminated, or contains content that is threatening, inciting, slanderous, misleading, hateful, or divisive. collusion, violation of fine customs, obscenity, insult to honor, reputation of individuals or organizations, disclosure of state secrets, military secrets, security, economic, foreign affairs and other secrets prescribed by law in any form prohibited by Vietnamese law.
You store or transmit data that may constitute or encourage any form of illegality; or commit acts of infringing upon copyright, intellectual property rights or infringing on business secrets, infringing upon the legitimate rights of other individuals and organizations.
You upload, post, email, transmit or otherwise any material that contains software viruses or other computer codes, files or programs designed to interfere with, destroy, or limit the functions of computer hardware or software or telecommunications equipment

You commit fraud or conduct contrary to the provisions of this agreement or relevant laws with respect to the websites and addresses of the service providers associated with us.
You impersonate yourself with any other person or entity, including, but not limited to, any VINA AROMA official, forum leader, guide, moderator or employee, or propagate falsely or by misrepresenting the identity of another person or entity.
You engage in conduct that interferes with or disrupts the Service or other people’s use of the Service, servers or networks associated with the Service; does not follow the requirements, procedures, policies or regulations of the networks connected to the service.
You violate the policies on spamming according to Decree 90/2008/ND-CP dated 13/8/2008 of the Government on anti-spam or legal documents at the time of sending. spam.
You violate the current regulations of the Ministry of Information and Communications as well as the current provisions of Vietnamese law on illegal acts on the internet.
You violate the use of logos of ICANN and VINA AROMA on your website. Or claim to be an ICANN Registrar without ICANN’s permission to do so.
1.3 Rights and obligations of customers
As a customer, you have full rights and obligations of the service hirer – as stipulated in the Civil Code and Commercial Law of Vietnam and other relevant laws.
You must have the legal status and capacity according to the law to enter into a contract with VINA AROMA. You commit not to be a person who has lost or restricted civil acts, is bound to a third party, related to a judgment or decision of a competent state agency or is prohibited from performing civil transactions. related to the services of VINA AROMA. Commitment not to use the information and violate the rights of any third party in registering to use VINA AROMA’s services or in providing information to VINA AROMA and using registered services except when authorized by a third party and are solely responsible for their own unauthorized use of information.
You are responsible for providing information upon request from VINA AROMA’s request for information verification and must be solely responsible before the law for the purpose of use and the accuracy of the information you provide. , ensure the registration and use of the service in accordance with the law, without infringing upon the legitimate rights and interests of other organizations and individuals. In case there is a change in information, you do not notify VINA AROMA within 07 days from the date of the change, or do not respond to VINA AROMA’s request for information verification within 15 days from the date of change. from the date of receiving the notice, VINA AROMA reserves the right to suspend or cancel your registration.
VINA AROMA will receive and store information related to the subject’s personal data and only provide it to related parties upon request from the competent authorities.
In the process of using and maintaining the service, you have the right to submit a request to change the above information to VINA AROMA. Or when there is a change in the transaction subject information, the service user must immediately notify VINA AROMA in writing within 7 days from the date of the change, to ensure that the information is accurate. , full. VINA AROMA is not liable, indemnified or jointly liable for any consequences or damages arising from your failure to comply with this provision.
In addition, you agree for VINA AROMA to send you notices about new registration procedures or promotional information, communication information about personal data provided to VINA AROMA.

1.5 Regulations on supplementing and adjusting customer information during service use
The adjustment of customer information will be made within 24 hours from the time VINA AROMA receives information requesting modification and adjustment of information by email: info@vnaroma.com. VINA AROMA cannot and will not be responsible for, nor indemnify, for any consequences or damages arising from your failure to comply with this provision.
Information requested to be amended or adjusted includes:
Subject and subject’s information (contact address, phone, name, email…) is incorrect or incomplete.
1.6 Customer Support
VINA AROMA is not responsible for answering questions or complaints from third parties related to your use of the service. VINA AROMA is also not responsible for answering questions or complaints for issues related to third-party services you are using.
Before submitting a request for assistance in changing registration information, it is your responsibility to back up your data, and send an official email or written document to VINA AROMA. VINA AROMA only receives technical support requests through 2 channels: Hotline 0225. 266 6868 and by mail: info@vnaroma.com
1.7 Limitation of Liability and Disclaimer of Warranty
In any case, VINA AROMA is not responsible for the devices and machines that you use to access our website such as: Access equipment, transmission equipment. When using the service, you must equip yourself with the necessary machinery and equipment for the login and transmission process and you must bear all the responsibility and costs incurred during the use.
VINA AROMA does not guarantee the exclusion of factors harmful to your use of the service, including but not limited to the following: intentional infringement and damage from third parties, or Viruses . We do not guarantee the delivery of the service without any malfunction, malfunction or other impact.
VINA AROMA does not guarantee to perform data recovery when infected by viruses or delete viruses and other harmful factors when problems occur. Customers must agree to make regular backups of all data stored on VINA AROMA’s servers, especially before requesting technical support from us. VINA AROMA will not be responsible for data loss or any damage related to customer data.
VINA AROMA does not guarantee nor is responsible for any data loss during the process of supporting customers to transfer data from another server or from another place to VINA AROMA’s server.
You agree to defend, indemnify and exclude Us from all legal liabilities, proceedings, losses and expenses including but not limited to court fees, attorneys’ fees, and consultants’ costs in connection with it. dealing with or arising from your breach in the course of your use of access to our website.
You understand and agree that We will not be liable for damages and consequences arising out of it (including but not limited to damages to profits, reputation, data use or other damages). other intangible damages (even if We have advised you of the possibility of such damages)) from:
1) services, materials and products of VINA AROMA;
2) usability or unusability of the service;
3) unauthorized access to or modification of the data or information you transmit;
4) the actions of any third party on the service; (v) products or messages sent or received using the service; or
5) any other matter relating to the service, the materials or the products.
1.8 Confidentiality of customer information
VINA AROMA respects your privacy and takes your information seriously. We will collect and use your information in accordance with the Privacy Policy stated in clause B of this document.
1.9 Free Service
To the extent permitted by law and operating orientation, VINA AROMA may provide one or more free services to users. The scope of the free service is at the discretion of VINA AROMA.
All intellectual property rights existing in VINA AROMA’s products and services belong to VINA AROMA or are legally licensed for us to use, whereby all legal rights are guaranteed. Except with the consent of VINA AROMA, you are not allowed to upload, send, publish, reproduce, transmit or distribute in any way, any component of VINA AROMA’s products or services. .
When files, images, software, programs created by VINA AROMA are in downloadable condition, we allow you to use to a limited extent non-commercial purposes, but this permission does not mean that VINA AROMA has allowed you to exploit the copyright. You may not download files for reproduction, posting, announcement, transmission, or distribution. In addition you must follow other instructions we establish when you want to use these files.
The user is solely responsible for the information obtained when accessing the Website. We are not responsible for any guarantee as to the source of the information and the accuracy and integrity of such content.
You may stop using our Services at any time. VINA AROMA will constantly change and improve its Services. We will notify you in advance within a reasonable time when there is a change or improvement in the functionality of our service.
1. Purpose and scope of collection
The main data collection on the website vnaroma.com includes: email, phone, customer (member) address. This is the information that vnaroma.com needs members to provide mandatory to ensure the interests of consumers.
Members are responsible for promptly notifying the website of vnaroma.com about unauthorized use, abuse, and breach of security in order to take appropriate measures.
2. Scope of information use
The website vnaroma.com uses the information provided by members to:
o Provide products/services to Members;
o Send notices about information exchange activities between members and the website vnaroma.com;
o Prevent activities that destroy a member’s user account or activities that impersonate a Member;
o Contact and deal with members in special cases.
o Do not use members’ personal information other than for confirmation and contact purposes related to transactions at vnaroma.com.
o In case of legal requirements: The website vnaroma.com is responsible for cooperating in providing member’s personal information upon request from judicial authorities including: Procuracy, court, agency. investigating police officers related to certain illegal acts of customers. In addition, no one has the right to infringe on members’ personal information.
3. Information storage time
The Member’s personal data will be stored until the request to cancel or the member to log in and perform the cancellation. Remaining in all cases, member’s personal information will be kept confidential on the server of vnaroma.com.
4. Address of the unit that collects and manages personal information
• Vietnam Food Flavors Co., Ltd.
• Address: National Highway 10, Dong Son Commune, Thuy Nguyen District, City. Hai Phong
• Email: info@vnaroma.com
5. Means and tools for users to access and correct their personal data
Members have the right to edit personal information by sending a written request to vnaroma.com to do this.
Members have the right to submit complaints about the disclosure of personal information to 3rd parties to the Management Board of the e-commerce trading floor of vnaroma.com. Upon receiving these feedbacks, vnaroma.com will confirm the information, be responsible for answering the reason and guide the member to restore and keep the information confidential.
• Email: info@vnaroma.com
6. Commitment to protecting customer’s personal information
Personal information of members on vnaroma.com is absolutely guaranteed by vnaroma.com in accordance with vnaroma.com’s personal information protection policy. The collection and use of information of each member is only done with the consent of that customer, unless otherwise provided for by law.
Do not use, do not transfer, provide or disclose to any third party about the member’s personal information without the consent of the member.
In the event that the information server is attacked by a hacker leading to the loss of member’s personal data, vnaroma.com will be responsible for notifying the incident to the investigating authorities for timely handling and notification to the public. members are known.
Absolute confidentiality of all online transaction information of Members including invoice and accounting information, digitized vouchers at the level 1 secure central data area of ​​vnaroma.com.
The management board of vnaroma.com requires individuals, when registering/buying as a member, to provide all relevant personal information such as: Full name, contact address, email, personal identification number population, phone, account number, payment card number …., and is responsible for the legality of the above information. The management board of vnaroma.com is not responsible for and does not handle all complaints related to the interests of that Member if it considers that all personal information provided by that member is incorrect.