A. Service use agreement
Welcome to www.vnaroma.com, a brand owned and operated by Vietnam Food Flavors Co., Ltd. Please read this Agreement carefully before using or registering for the Services on this website. Because the content of the Agreement contains important information about the Terms and Conditions related to your legal rights as well as the remedies for you in the process of using the service at vnaroma.
Our website and the Products/Services on the website are built and owned by Vietnam Food Flavors Co., Ltd. Your use of the website and the products/services described on the website www.vnaroma.com means that you agree to the contents set forth in this Agreement for Use of the Service. If you do not agree, please do not access our website and the Services on our website.
Based on business practice and the provisions of law, we reserve the right to edit, update, add or remove part or all of the terms and conditions without direct notice to you. , but will post it publicly on our website.
You agree that if you continue to access our website and use the Service after the User Agreement is updated or supplemented, you have accepted and agreed to abide by the Service Use Agreement. The case has been updated. You should regularly review the Service Use Agreement each time you visit the website, and the most recent version can be viewed at any time at: https://www.vnaroma.com
1.1 Explanation of words
“vnaroma”: VINA AROMA brand belongs to Vietnam Food Flavors Co., Ltd.
“We”: VINA AROMA and its affiliates and related companies, affiliated organizations, officers, employees, representatives, partners and licensees of the company Vietnam Food Flavors Ltd
“You”, “Customer”, “Customer”: The person accessing this website and/or legally purchasing and using the products and services provided by VINA AROMA and having the ownership rights to the products. products and services purchased and owned by them in accordance with current law.
“Email”, “Mail”: An abbreviation of the word “Electronic Mail” in English. Translated into Vietnamese means “E-mail”. Email (or Mail) is a means used to send or receive content and exchange information on the internet.
“NameServer”, “DNS”: Is the domain name resolution system on the Internet. Simply put, DNS is a system that converts easy-to-remember domain names (for example, www.vnaroma.com) to difficult to remember IP addresses (for example, 192.168.1.100).
“Admin Email”, “Registrant Email”: Is the email address used for authentication when registering international domain names. According to the requirements of the International Domain Name Management Organization (ICANN), international domain names when registered or changed information need to be authenticated from the registrant’s Email address.
“Admin”: Admin is an acronym for the word “Administrator” which means manager, administrator, administrator. This is the administrator’s highest authority when used on storage systems or system administrators.
“Download”: Is downloading data from the internet to the computer.
“File”: A file that is named and stored in a storage device such as a disk
Services of VINA AROMA are products and services listed on this website.
1.2 Prohibited acts when accessing the website and/or using the service:
You use the purchased product/service for any purpose, in any form that violates the laws of Vietnam.
You use the product/service to or may cause harm to minors in any way.
You send, link or transit data that is illegal, prohibited by the State from being disseminated, or contains content that is threatening, inciting, slanderous, misleading, hateful, or divisive. collusion, violation of fine customs, obscenity, insult honor, reputation of an individual or an organization, disclosure of state secrets, military secrets, security, economic, foreign affairs and other secrets prescribed by law in any form that is permitted by law. Vietnam has a ban.
You store or transmit data that may constitute or encourage any form of illegality; or commit acts of infringing upon copyright, intellectual property rights or infringing on business secrets, infringing upon the legitimate rights of other individuals and organizations.
You upload, post, email, transmit or otherwise any material that contains software viruses or other computer codes, files or programs designed to interfere with, destroy, or limit the functions of computer hardware or software or telecommunications equipment.
You commit fraud or conduct contrary to the provisions of this agreement or relevant laws with respect to the websites and addresses of the service providers associated with us.
You impersonate yourself with any other person or entity, including, but not limited to, any VINA AROMA official, forum leader, guide, moderator or employee, or propagate falsely or by misrepresenting the identity of another person or entity.
You engage in conduct that interferes with or disrupts the Service or other people’s use of the Service, servers or networks associated with the Service; does not follow the requirements, procedures, policies or regulations of the networks connected to the service.
You violate the policies on spamming according to Decree 90/2008/ND-CP dated 13/8/2008 of the Government on anti-spam or legal documents at the time of sending. spam (http://www.vncert.gov.vn/files/90-2008ND-CP.doc)
You violate the current regulations of the Ministry of Information and Communications as well as the current provisions of Vietnamese law on illegal acts on the internet.
You violate the use of logos of ICANN and VINA AROMA on your website. Or claim to be an ICANN Registrar without ICANN’s permission to do so.
1.3 Rights and obligations of customers
As a customer, you have full rights and obligations of the purchaser / service hirer – as prescribed in the Civil Code and Commercial Law of Vietnam and other relevant laws. .
You must have the legal status and capacity according to the law to enter into a contract with VINA AROMA. You commit not to be a person who has lost or restricted civil acts, is bound to a third party, related to a judgment or decision of a competent state agency or is prohibited from performing civil transactions. related to the services of VINA AROMA. Commitment not to use the information and violate the rights of any third party in registering to purchase or use the service of VINA AROMA or in providing information to VINA AROMA and the purchase / use services are registered unless authorized by a third party and are solely responsible for their own unauthorized use of information.
You are responsible for providing information upon request from VINA AROMA’s request for information verification and must be solely responsible before the law for the purpose of use and the accuracy of the information you provide. , ensure the registration and use of the service in accordance with the law, without infringing upon the legitimate rights and interests of other organizations and individuals. In case there is a change in information, you do not notify VINA AROMA within 07 days from the date of the change, or do not respond to VINA AROMA’s request for information verification within 15 days from the date of change. from the date of receiving the notice, VINA AROMA reserves the right to suspend or cancel your registration.
VINA AROMA will receive and store information related to the subject’s personal data and only provide it to related parties upon request from the competent authorities.
In the process of using products/services and maintaining services, you have the right to submit a request to change the above information to VINA AROMA. Or when there is a change in the transaction subject information, the service user must immediately notify VINA AROMA in writing within 7 days from the date of the change, to ensure that the information is accurate. , full. VINA AROMA is not liable, indemnified or jointly liable for any consequences or damages arising from your failure to comply with this provision.
In addition, you agree for VINA AROMA to send you notices about new registration procedures or promotional information, communication information about personal data provided to VINA AROMA.
1.5 Regulations on supplementing and adjusting customer information during service use
The adjustment of customer information will be made within 24 hours from the time VINA AROMA receives information requesting modification and adjustment of information by email: firstname.lastname@example.org. VINA AROMA cannot and will not be responsible for, nor indemnify, for any consequences or damages arising from your failure to comply with this provision.
Information requested to be amended or adjusted includes:
Subject and subject’s information (contact address, phone, name, email…) is incorrect or incomplete.
1.6 Customer Support
VINA AROMA is not responsible for answering questions or complaints from third parties related to your use of the service. VINA AROMA is also not responsible for answering questions or complaints for issues related to third-party services you are using.
Before submitting a request for assistance in changing registration information, it is your responsibility to back up your data, and send an official email or written document to VINA AROMA. VINA AROMA only accepts technical support requests through 2 channels: Hotline 0225. 266.6868 and by mail: email@example.com
1.7 Limitation of Liability and Disclaimer of Warranty
In any case, VINA AROMA is not responsible for the devices and machines that you use to access our website such as: Access equipment, transmission equipment. When using the service, you must equip yourself with the necessary machinery and equipment for the login and transmission process and you must bear all the responsibility and costs incurred during the use.
VINA AROMA does not guarantee the exclusion of factors harmful to your use of the service, including but not limited to the following: intentional infringement and damage from third parties, or Viruses . We do not guarantee the delivery of the service without any malfunction, malfunction or other impact.
VINA AROMA does not guarantee to perform data recovery when infected by viruses or delete viruses and other harmful factors when problems occur. Customers must agree to make regular backups of all data stored on VINA AROMA’s servers, especially before requesting technical support from us. VINA AROMA will not be responsible for data loss or any damage related to customer data.
VINA AROMA does not guarantee nor is responsible for any data loss during the process of supporting customers to transfer data from another server or from another place to VINA AROMA’s server.
You agree to defend, indemnify and exclude Us from all legal liabilities, proceedings, losses and expenses including but not limited to court fees, attorneys’ fees, and consultants’ costs in connection with it. dealing with or arising from your breach in the course of your use of access to our website.
You understand and agree that We will not be liable for damages and consequences arising out of it (including but not limited to damages to profits, reputation, data use or other damages). other intangible damages (even if We have advised you of the possibility of such damages) from:
1) Products, services, documents of VINA AROMA;
2) Usability or unusability of the product/service;
3) Unauthorized access to or modification of the data or information you transmit;
4) Actions of any third party on the product; services or messages sent or received using the service; or any other matter relating to the services, materials or products.
1.8 Confidentiality of customer information
1.9 Free Service
To the extent permitted by law and operating orientation, VINA AROMA may provide one or more free services to users. The scope of the free service is at the discretion of VINA AROMA.
All intellectual property rights existing in VINA AROMA’s products and services belong to VINA AROMA or are legally licensed for us to use, whereby all legal rights are guaranteed. Except with the consent of VINA AROMA, you are not allowed to upload, send, publish, reproduce, transmit or distribute in any way, any component of VINA AROMA’s products or services. .
When files, images, software, programs created by VINA AROMA are in downloadable condition, we allow you to use to a limited extent non-commercial purposes, but this permission does not mean that VINA AROMA has allowed you to exploit the copyright. You may not download files for reproduction, posting, announcement, transmission, or distribution. In addition you must follow other instructions we establish when you want to use these files.
The user is solely responsible for the information obtained when accessing the Website. We are not responsible for any guarantee as to the source of the information and the accuracy and integrity of such content.
You may stop using our Services at any time. VINA AROMA will constantly change and improve its Services. We will notify you in advance within a reasonable time when there is a change or improvement in the functionality of our service.
B. Legal policy
THIS SITE IS OWN AND OPERATED BY VINA AROMA. PLEASE READ THIS AGREEMENT CAREFULLY. OTHER TERMS AND CONDITIONS FOR YOUR USE OF VINA AROMA’S SITE – OWNERSHED AND OPERATED BY VIETNAM FOODS COMPANY LIMITED. WHEN YOU AGREE TO USE OUR SITE, YOU AUTOMATICALLY AGREE TO THE ABOVE. THANK YOU FOR VISITING OUR WEBSITE.
This Agreement (“Agreement”) governs your use of the Site and your access to and use of the content, posts, links, pages, services and/or other materials made available on the Site. web and any other sites that VINA AROMA may provide and any lower level domains of the foregoing (collectively, constitute the “Services”). By accessing any Product/Service, you agree that you are bound by this Agreement, as this Agreement may be amended or supplemented from time to time, and agree to all rules activities may be published by VINA AROMA on the Website. All of these rules are incorporated into this Agreement by this reference.
All software, content and materials used on the Website, certificates are the exclusive property of VINA AROMA protected by copyright laws of Vietnam and trademarks are protected by proprietary rights. international wisdom. The material may not be copied, sold or exploited without the prior written consent of VINA AROMA and any other applicable copyright holders. You do not have any rights to download data from our Service. If we offer or permit the submission of your comments and/or ideas, you may be required, prior to submission, to sign an agreement prepared by VINA AROMA to acknowledge that all comments, opinions, Your ideas, suggestions and other feedback may be freely used by VINA AROMA without any restrictions or limitations.
2. Personal use
You are authorized to access, view and save copies of this Website only for your personal use. You may not copy, download, publish, modify or otherwise distribute any material on this Website other than for your personal use except with the written permission of VINA AROMA.
3. Third-party intellectual property rights
You may not use the Service to transmit data that: (i) is copyrighted, unless you are the copyright owner or have obtained the owner’s permission; (ii) disclose trade secrets, unless you own them or have the permission of the owner; or (iii) violate any intellectual property rights or violate the privacy or publicity rights of others.
4. Your Privacy
VINA AROMA may provide links to other websites from the Websites. VINA AROMA strives to ensure that each link from the Sites is appropriate for the user. However, VINA AROMA does not endorse linked sites and VINA AROMA is not responsible for the content of any linked sites.
6. Right to amend this agreement
VINA AROMA reserves the right at any time to amend and amend this Agreement, and to impose new or additional terms or conditions (collectively, the “Additional Terms”) with respect to the use of the Products/ Your service. Such Additional Terms are effective immediately and are incorporated into this Agreement when posted to the Website by VINA AROMA. Use of the Website following such notice constitutes your acceptance of all such Additional Terms.
7. Right to modify/stop providing services
VINA AROMA reserves the right, at any time, to modify or discontinue the provision of products/services temporarily or permanently, and/or deny anyone access to our Services without prior notice or prior notice. VINA AROMA will not be responsible for any modification, discontinuance or discontinuance of any service.
8. VINA AROMA does not commit to guarantee
You may use the Website at your own risk. The Services are provided on an “As is” and “As Available” basis without warranties of any kind, express or implied, including but not limited to, incidental warranties of feasible, fit for a particular purpose, does not infringe the intellectual property rights of third parties, customs, commerce and the accuracy of information content or systems. VINA AROMA does not warrant that the availability of information on the Web site or its accuracy, availability for use or review purposes, and access to reviews of such content is illegal or prohibited. The exclusions of implied exclusions are not guaranteed by law, so the exclusions mentioned above may not apply to you.
9. Choice of law
VINA AROMA controls products/services within the framework of the laws of the Socialist Republic of Vietnam.. By accessing the products/services, you agree that the laws of the Socialist Republic of Vietnam. Vietnam governs all matters relating to this Agreement and the use or inability to use products/services and such law shall apply without regard to principles of conflict of law provisions. . You agree to submit to the jurisdiction within the framework of the Socialist Republic of Vietnam. Notwithstanding any law to the contrary, any claim or cause of action relating to the Services must be upheld for one (1) year after the claim or cause of action arose or shall be barred forever. .
10. Other Terms
This Agreement constitutes the entire agreement between you and VINA AROMA on the subject matter in question and governs your use of the Website and the Services, superseding any prior agreements between you and VINA AROMA relating to the subject matter. this topic. This Agreement may be supplemented by any other agreement you enter into with VINA AROMA under a subscription to access certain features of the Website. VINA AROMA’s failure to exercise any right or provision of this Agreement shall not constitute a waiver of any right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties agree that the court shall endeavor to fulfill the intent of the parties as reflected in the terms and provisions of this Agreement. Other provisions of this Agreement shall remain in full force and effect. The headings and content used in this Agreement are for convenience only and have no legal effect. VINA AROMA’s services are not intended for use by minors.
11. Mobile Service Terms & Conditions
The following terms and conditions govern your use of the VINA AROMA “Send to Phone” recipe service (SERVICE). Your use of any aspect of the SERVICE will constitute your agreement to comply with these terms and conditions.
12. Join shipping and fees
SERVICES available are provided by the following service providers: Viettel, VNPT, FPT.. and other participating service providers upon their approval. Please verify program participation with your carrier. Standard text message rates apply.
Other costs may apply when reviewing recipes for mobile apps, so please consult your mobile plan or carrier for details. Verify service charges. All charges are billed and payable to your mobile service provider.
13. Contact Information
You agree that the mobile phone number with which you log into the SERVICE is registered in your name and that you will not send messages to the mobile phone of any other person or entity.
You agree not to modify the format or branding of content provided in the SERVICE (“Content”), or add any material, including any advertising or other promotional content, to the SERVICES (“Content”). That content. This content is owned by us, our affiliates or certifiers and is protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable, possible access to download and use a compatible mobile application for your personal, non-commercial use only. personal trade. You may not adapt, modify, perform, transfer, distribute, sell or create works from the source of our Content or SERVICES except as expressly provided in this Agreement.
C. Customer Complaint Resolution Process
1. General principles
Customers using VINA AROMA’s services are guaranteed their legal rights, according to the agreement in the contract and the provisions of law.
All questions and complaints of customers related to service quality are received and resolved quickly, in the spirit of market demand and goodwill. Maximum processing time is within 20 days.
Statute of limitations for complaints and appeals:
– No more than 90 days for service quality issues.
– No more than 30 days for business matters
The receipt and resolution of customer complaints are recorded and answered in writing. Comply with current laws.
2. Order and procedures for settlement
Step 1: Receive feedback and complaints
When having questions, or complaints about service quality, customers contact VINA AROMA through the following forms:
– Direct contact with the customer care department at the company.
– Call to 0225 266 6868.
– Send email to: firstname.lastname@example.org
– Send the request/complaint by post: National Highway 10, Dong Son Commune, Thuy Nguyen District. City. Hai Phong
– In the email or application, please specify the content of the complaint, complaint, request to be resolved and provide documents and information related to the service and use of the service.
Step 2: Solve
– If the customer contacts to work directly, VINA AROMA will make a “Receipt note” – recording the content of the incident, feedback and requests of the customer.
– Immediately after receiving or receiving the customer’s email or application, VINA AROMA will conduct verification and check the reflected content. And within 48 hours, VINA AROMA will have a reply letter (if it has been fixed or needs to be exchanged, provided more information …) and/or invitation sent to customers – to directly work, resolve complaints, reflect.
– In case the matter is complicated, involves many parties, or needs time to verify and fix…, the settlement time will be longer. But no more than 20 days.
Step 3: Solve the 2nd time
– If the customer has not/disagree with the settlement of VINA AROMA, we will have a reply or invitation letter (2nd time) with the hope of reaching an agreement between the two parties.
– If the customer still does not/doesn’t agree with the 2nd settlement of VINA AROMA, he/she can send an Application to the management agency or initiate a lawsuit to the Court.
1. Purpose and scope of collection
The main data collection on the website vnaroma.com includes: email, phone, customer (member) address. This is the information that vnaroma.com needs members to provide mandatory to ensure the interests of consumers.
Members are responsible for promptly notifying the website of vnaroma.com about unauthorized use, abuse, and breach of security in order to take appropriate measures.
2. Scope of information use
The website vnaroma.com uses the information provided by members to:
• Provide services to Members;
• Send notices about information exchange activities between members and Website www.vnaroma.com;
• Prevent activities that destroy a member’s user account or activities that impersonate a Member;
• Contact and deal with members in special cases.
• Do not use members’ personal information other than for confirmation and contact purposes related to transactions at vnaroma.com
• In case of legal requirements: Website www.vnaroma.com is responsible for cooperating in providing member’s personal information upon request from judicial authorities including: Procuracy, court. , the police investigation agency related to certain violations of the law of the customer. In addition, no one has the right to infringe on members’ personal information.
3. Information storage time
The Member’s personal data will be stored until the request to cancel or the member to log in and perform the cancellation. In all other cases, member’s personal information will be kept confidential on VINA AROMA’s server.
4. Address of the unit that collects and manages personal information
• Vietnam Food Flavors Co., Ltd.
• Address: National Highway 10, Dong Son Commune, Thuy Nguyen District, Hai Phong City
• Email: email@example.com
5. Means and tools for users to access and correct their personal data
Members have the right to correct personal information by sending a written request to www.vnaroma.com to do so.
Members have the right to submit complaints about the disclosure of personal information to third parties to the Management Board of the E-commerce trading floor www.vnaroma.com. Upon receiving these feedbacks, vnaroma.com will confirm the information, be responsible for answering the reason and guide the member to restore and keep the information confidential.
• Email: firstname.lastname@example.org
6. Commitment to protecting customer’s personal information
Personal information of members on vnaroma.com is absolutely guaranteed by vnaroma.com in accordance with vnaroma.com’s personal information protection policy. The collection and use of information of each member is only done with the consent of that customer, unless otherwise provided for by law.
Do not use, do not transfer, provide or disclose to any third party about the member’s personal information without the consent of the member.
In the event that the information server is attacked by a hacker leading to the loss of member’s personal data, vnaroma.com will be responsible for notifying the incident to the investigating authorities for timely handling and notification to the public. members are known.
Absolute confidentiality of all online transaction information of Members including invoice and accounting information, digitized documents at the level 1 secure central data area of vnaroma.com
The management board of vnaroma.com requires individuals, when registering/buying as a member, to provide all relevant personal information such as: Full name, contact address, email, personal identification number population, phone number, account number, payment card number, etc., and is responsible for the legality of the above information. The management board of unispice.vn is not responsible for and will not handle all complaints related to the interests of that Member if it considers that all personal information provided by that member is incorrect.